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FREE SHIPPING ON ALL ORDERS OVER $150 AND USE CODE "WELCOME" TO GET 10% OFF!!!
****NO REFUNDS. EXCHANGES ONLY WITHIN 3 DAYS OF DELIVERY. NO EXCEPTIONS.****
****AN ORDER THAT IS MARKED AS PROCESSED CANNOT BE CANCELLED OR MODIFIED AND COUPONS ARE ONLY VALID WHEN APPLIED IN THE CART AT CHECKOUT.****
We strive to continue to provide our customers with the latest trends and fashions at affordable prices.
We only sell brand new first quality items, we do not carry defective, damaged, or returned merchandise. In order to keep doing this, we are unable to offer refunds.
*Please note that items that have been damaged due to wear and tear, or from being washed incorrectly, are not considered to be faulty and therefore are not eligible for exchange or store credit. Please kindly follow care instructions on the label of each item.
*All sales are FINAL when using coupons with 20% off or more. No returns or exchanges. No exceptions.
Items that may NOT be Returned:
* promotional items, sale items, and/or items marked final sale
* anything classified as accessories or jewelry
* intimates, hosiery
* gift cards, store credit
*All shipping & handling is nonrefundable.
All shoes must be sent back in their original shoe boxes. Please do not tape the shoe boxes when returning or use the box as a shipping box. If there is shipping tape, writing or any address on the shoe box, your return will be rejected.
Once your returned package is received, it will process within 7 business days.
IMPORTANT: By placing an order with us, you are agreeing to our full return policy. We reserve the right to decline a return if the terms described above have not been followed.
Defective Merchandise: All items are fully inspected before shipped, however, should you receive a defective item, please contact us within 2 days of receipt to be eligible for a return.
To request an exchange, please emailshop@prettyish211.net with your order number, name and reason for exchange.
Return your items within 3 days of receipt of delivery, to the address provided. Include your order # on the outside of the package. Items not received within the 3 days of the date YOU received the item will be NOT be accepted. (Example: Order received on the 1st, must be in our facility before the 4th).
Send us the tracking number.
NOTE: Generally, USPS is the best option as there is less charges to you. We do not cover FREE RETURNS, however, we also DO NOT charge you a RETURN PROCESSING FEE or RESTOCKING FEE.
All returned items must be unworn, unwashed merchandise with the tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied.
If we receive your return after the 3 days it will not be accepted.
Customers are responsible for shipping cost of all returns. Items must be unused with seals intact. Returns must be unworn, unaltered, and unwashed with all tags attached. We reserve the right to refuse any return that does not meet our requirements including any signs of wear, odor, or temperament. Please remember that this return policy applies to online purchases only made through www.prettyish211.net
Shipping is non-refundable. Use protective box or wrap with thick paper.
Items with a price of $10 or less are Final Sale. Due to custom fees, all sales on International orders are final.
We are not responsible for lost packages in the mailing system. Please use a trackable shipping method.
Damaged/ Defective Or Wrong Items
All items are fully inspected before they are shipped, However, should you receive damaged, defective, or the wrong item(s), please contact us for a return authorization within 3 business days of receiving the item.
Once we receive your return, our Online Returns Department will inspect your merchandise. If merchandise is deemed defective, we will issue store credit in the amount of the defective item. Items that are deemed Non-Defective may require return postage if you want the items back.
Please Note: The Wardrobe is not responsible for lost or stolen packages.
We can ship to virtually any address in the world. Most orders will process and ship within 5-10 business days from date of receipt. Please note that orders will not be shipped over weekends or holidays. Orders are shipped via USPS/Ups provided the items are in stock and there are no problems with the payment verification. Orders within the US take about 3-4 business days to arrive after they have shipped. International orders could take up to 14 days to a month depending on the shipping method selected.
For expedited shipping please select EXPRESS SHIPPING at checkout. Prettyish211.netdoes not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the Next Monday.
In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. Prettyish211.net requires an adult signature on all packages.
A shipping confirmation will be emailed with tracking information once the order has been shipped. We ship worldwide.
Please note: We will not be able to modify your orders once it has been placed. Orders cannot be cancelled or modified.,
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We reserve the right to cancel any order that is unable to be verified or processed.
